Stop losing revenue to
missed wholesale orders.
Contractors who call after-hours are ready to order. Meridon AI answers immediately, logs SKUs, checks warehouse stock, and writes to your ERP.
Click Play above to start the interactive AI phone order simulation.
Voicemail order desks drain distributor revenue.
Commercial contractors call after hours to prepare early morning jobs. Sending them to voicemail delays fulfillment and opens the door for competitors.
Legacy Voicemail Ordering
- Contractor leaves a vague voice message on the branch machine after hours.
- Lacks account details or correct SKU format, requiring phone tag callbacks.
- Staff manually inputs orders into the ERP the next morning, delaying shipping.
- Data entry mistakes cause wrong shipments, costly returns, and frustrated clients.
Meridon AI Order Desk
- The phone is answered immediately with zero delay. Contractor is authenticated.
- The AI matches alphanumeric SKU descriptions to actual product catalogs.
- Instantly logs stock availability in your Epicor/Infor ERP and holds stock.
- Creates a sales order automatically. Invoice is emailed; shipping is ready by 8 AM.
Built for complex distributor workflows
A phone chatbot can't handle wholesale. Meridon AI is built with the infrastructure required for industrial transaction protocols.
Account Authentication
Verify calling numbers against database files. Validate credit limits, Net-30 status, and commercial terms before taking orders.
Slang & SKU Resolution
Understands regional jargon (e.g. 'condenser unit') and alphanumeric code strings, matching voice requests to actual catalog items.
Inventory Allocation
Queries regional warehouse databases instantly. Confirms stock counts, suggests replacement parts, and reserves quantities.
Enterprise Lock & Safety
Designed with strict retry rules, database rollbacks, and escalation metrics to ensure database records are never corrupted.
Wholesale niches we dominate
Different industrial supplies require specific workflows. Our models come pre-trained on distributor catalogs and terminology.
HVAC & Refrigeration
Automate orders for condensers, line sets, and compressors. Let contractors order emergency replacement units after-hours.
Building Materials & Lumber
Streamline lumber tallies, drywall orders, and roofing shipments. Instantly check credit terms for commercial contractors.
Electrical Supply
Process wire coils, conduits, and panelboard configurations. Map custom distributor account numbers to ERP billing.
Plumbing & PVF Supply
Handle bulk pipes, valves, fittings, and boiler orders. AI cross-checks specs and sizing parameters against live warehouse stock.
Industrial Parts & Fasteners
Manage high-volume bulk SKU orders. The AI reads part numbers, validates case counts, and writes shipments directly to Epicor P21.
Calculate your recovered revenue
Input your active monthly parameters to see how much order value is currently going unfulfilled after hours.
Input Your Operations
Estimated Lost Value
Recovered with Meridon AI
Integrates natively with your technology stack
No rip-and-replace. We connect directly to your legacy inventory systems, billing terms, and customer communication suites.
Epicor Prophet 21
NativeDirect REST API connection to read real-time inventory counts, customer credit accounts, and post orders instantly.
- Live inventory valuation
- Credit limit checks
- Direct sales order creation
Infor SX.e
NativeIntegrate with Infor CloudSuite or local SX.e database configurations to sync unit orders and customer pricing schedules.
- Contract pricing lookup
- Multi-branch inventory routing
- Instant ledger update
SAP ERP
EnterpriseSecure RFC or OData integration layer for SAP S/4HANA. Supports custom business validations and material numbers.
- Material verification
- Global stock transfers
- Complex tax/discount rules
Oracle NetSuite
NativeAutomate sales orders, inventory transfers, and net-terms customer authentication securely via SuiteTalk REST Web Services.
- SuiteTax validation
- Customer account validation
- Order status mapping
DDI System Inform
NativeComplete database integration with DDI Inform ERP for industrial parts and plumbing supply order desk automation.
- Product branch routing
- Account statements lookup
- Auto-invoice creation
From technical discovery to live branch pilot
We do not sell boxed software. We configure enterprise-grade infrastructure tailored to your database layout.
Technical Discovery
We analyze your ERP database (on-premise or cloud), data catalog structures, customer account terms, and regional warehouse dispatch schedules.
Conversation & Lexicon Design
We map your industrial parts catalogs, build alphanumeric spell-matching indexes, and train the model on local jargon and distributor terms.
API Connectivity & Testing
We construct secure integrations to read and write data files safely, deploying database locks and transactional verification checks.
30-Day Branch Pilot
Deploy on one phone number at a single warehouse branch. Measure transcription accuracy, order verification rates, and ROI before complete company rollout.
Technical integration details
Have questions about security, setup timelines, and custom rules? Read our deployment answers below.
We develop custom database middleware using direct REST APIs, SOAP endpoints, or secure VPN connections. For legacy software like older versions of Epicor or custom database backends, we construct robust integrations that validate queries before committing writes, ensuring your ERP ledger remains clean and secure.
Our telephony layer, powered by LiveKit WebRTC and optimized voice synthesis, achieves an end-to-end audio transit latency of under 120ms. In a live call, the conversation flows naturally with no awkward pauses or AI delays.
Our speech-to-text models are custom-trained on distributors' industrial catalogs, slang dictionaries, and manufacturer numbers. The AI understands terms like '5-ton condenser' or 'Prophet 21' and uses spelling-matching algorithms to map alphanumeric codes to actual SKU records in your database.
If the caller requests a manager, or a validation fails (e.g., credit limit exceeded or item out of stock), the AI immediately alerts your on-call branch manager via Slack or SMS with a complete call summary and transcript, allowing them to take over or callback instantly.
Yes. All data transmissions are encrypted in transit (TLS 1.3) and at rest (AES-256). For payments, we integrate with PCI-compliant gateways like Stripe using secure card capture protocols so cardholder data never touches our servers.
Need a custom ERP integration?
Our engineering team builds custom REST or SQL connectivity layers for older databases or proprietary distributor platforms. If your software isn't listed, talk with a Solutions Architect.